Building your chatbot solutions: how to bring conversational AI and self-service capabilities to medical information
Date & Time: Wednesday 20th January, 10am – 12.15pm
Cost: £100 + VAT
Hosts: conversationHEALTH alongside a pharma client
For those of you who attended the ‘MI in the Digital Era’ workshop at this year’s PIPA conference, you will remember conversationHEALTH presented an introductory session on conversational AI in medical information. Many of the attendees fed back that they would welcome a follow-up session to provide further detail about the practicalities of setting up such technology compliantly, so we have invited conversationHEALTH back to do a deeper dive into this topical subject.
Medical Information teams globally continue to leverage technology to support healthcare professional (HCP) engagement digitally. Conversational AI and chatbot solutions are rapidly becoming a key interface by which to extend reach and frequency with HCPs. It provides a “pull” capability to enable HCPs to ask their questions 24/7.
So you’ve decided to create a conversational solution – where to begin? This session will cover some key considerations as you start your journey. You are also invited to submit any questions you have ahead of the session via firstname.lastname@example.org.
Topics to be covered:
- Conversational AI 101
- Designing the customer experience
- Conversation development
- AE/PC management
- Optimisation and maintenance post launch
- Getting started