sbwo@novonordisk.com

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  • in reply to: Customer Feedback #45445

    Dear PIPA Member,

    Thank you for your enquiry. Please note, the views below are of the PIPA Committee and do not represent any particular Company.

    We recommend that feedback questionnaires are sent either together with the response, or shortly after the response. This will also ensure that the feedback is linked to the response given.

    We have recently updated our resources available with example templates to be sent to healthcare professionals by medical information (MI) departments to elicit feedback to improve and enhance the service provided by the MI function. The survey may be sent out in Word format as an attachment with enquiry responses, or the questions can be used within an automated survey sent out from within the MI database, or by utilising an online survey tool.- https://pipaonline.org/medical-information/customer-questionnaire/

    Kind Regards
    PIPA

    in reply to: Cases downloaded from MHRA ICSR Submssions Portal #44008

    From a PIPA Committee member perspective our respective companies all receive ICSRs electronically via gateway and therefore we are unable to offer advice on what other companies who import manually may be doing. However, we will raise this question at our next PV Webinar to see if there are PIPA members from other companies on the call who import manually and may be able to offer advice. In the meantime I also suggest that it may be worth contacting the MHRA regarding this particular case to ensure there is no error as 40 reporters sounds excessive.

    in reply to: Local Literature Review #44006

    From experience Embase and Medline are sufficient to cover literature journals from the UK and therefore additional local monitoring on top of the global screening may not be required for the UK. However there could be some local journals specific to some therapy areas.

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